Ospaloft general conditions of sale

Ospaloft general conditions of sale

Article 1 - Contract: This seasonal rental contract is reserved for the exclusive use of rental and tourist accommodation with private sauna and spa at Ospaloft located in Arras (62).
Under no circumstances shall we be held liable for the use of these contracts by third parties or for purposes other than tourism.

Article 1 - Contract: This seasonal rental contract is reserved for the exclusive use of rental and tourist accommodation with private sauna and spa at Ospaloft located in Arras (62). Under no circumstances will we be held liable in the event of use of its contracts by third parties or for purposes other than tourism.

Article 2 - Duration of stay : The lessee signing the present contract concluded for a fixed period may under no circumstances claim any right to remain in the premises at the end of the stay.

Article 2 - Duration of stay: The tenant signing this contract concluded for a fixed period cannot under any circumstances claim any right to remain in the premises at the end of the stay.

Article 3 - Conclusion of contract : The reservation becomes effective once the tenant has sent the owner 100% of the total amount of the reservation.
Under no circumstances may the rental agreed between the parties to the present contract benefit, even partially, a third party, whether a natural person or a legal entity, without the written agreement of the owner.
Any infringement of this last paragraph may result in immediate termination of the rental agreement to the detriment of the tenant, with the proceeds of the rental agreement remaining the property of the owner.

Article 3 - Conclusion of the contract: The reservation becomes effective once the tenant has sent the owner 100% of the total amount of the reservation.The rental concluded between the parties to this deed cannot under any circumstances benefit, even partially, third parties, natural or legal persons, without the written agreement of the owner. Any violation of this last paragraph would be likely to result in the immediate termination of the rental at the fault of the tenant, the rental proceeds remaining definitively acquired by the owner.

Article 4 - Completion of file: The name, first name and age of each tenant will be requested before arrival by our services. Minors not accompanied by their parents or a legal guardian of legal age will not be admitted for obvious safety reasons (weather warning, hospitalization, severe weather, illness...)
Means of payment accepted :
* ANCV vacation vouchers
* Cash
* Secure online payment

Article 4 - Completion of the file: The name, first name and age of each tenant will be requested before arrival by our services. Minors unaccompanied by their parents or an adult legal guardian cannot be admitted for obvious security reasons (weather alert, hospitalization, severe bad weather, illness, etc.)
Payment methods accepted:
* ANCV holiday check
* Species
* Secure online payment on the website

Article 5 - Prices : The rates shown on our website are inclusive of all taxes, excluding tourist taxes (and excluding excessive consumption). Our prices are calculated on the basis of current VAT rates and are therefore subject to change in the event of a change in these rates.
In the event of refusal to pay the balance 1 day before the arrival date, the Management reserves the right to cancel your stay. A collection fee of 40€ will be charged.

Article 5 - Prices: The prices appearing on our website are inclusive of all taxes, excluding tourist taxes (and except excessive consumption). Our prices are calculated on the basis of the VAT rates in force and are therefore subject to change if they change.If payment of the balance is refused 1 day before the arrival date, Management reserves the right to cancel your stay. A recovery fee of €40 will be charged.

Article 6 - Taxes and contributions : You will find the amount of tourist tax and any other taxes relating to your accommodation in the Rates section.

Article 6 - Taxes and contributions: You will find the amount of the tourist tax and other possible taxes relating to your accommodation in the Rates section.

Article 7- Capacities: The number of persons indicated per accommodation in our rates and brochures corresponds to the maximum occupancy allowed, taking into account the equipment available. It may not be exceeded for safety and insurance reasons. The management reserves the right to refuse you access to the accommodation if the number of people exceeds the maximum occupancy allowed.

Article 7- Capacities: The number of people indicated per accommodation in our rates and brochures corresponds to the maximum authorized occupancy taking into account the equipment available. It cannot be exceeded for security and insurance reasons. The management reserves the right to refuse you access to the accommodation if the number of people exceeds the maximum authorized occupancy.

Article 8 - Declaration of any event: (birthdays or other private events) It is imperative that you declare any event (birthdays or other private events) to us before your arrival, indicating the number of people attending, and that you comply with the security and quiet regulations of the site (lowering the volume of music from 10pm). It is also imperative that you declare this event to your own insurance company.

Article 8 - Declaration of any event: (birthday or other private events) It is imperative to declare any event (birthdays or others) to us before your arrival, indicating the number of people present and to respect the security and tranquility instructions of the place (decrease in the volume of music from 10 p.m.) and you must declare this event to your own insurance.

Article - 9 Change of stay : Any requested modification to the stay in terms of dates, location, duration, number of people or family composition must be validated by our services. Any such modification may be subject to additional invoicing. In the event of external events beyond our control, we may have to modify or cancel your stay. We will then offer you an equivalent stay at a later date, subject to availability. If you are not satisfied with this offer, all sums paid will be reimbursed. No other compensation may be claimed.

Article - 9 Modification of stay: Any modification of stay requested in terms of dates, location, duration, number of people or family composition must be validated by our services. It may, if necessary, be subject to additional invoicing. In the event of external events beyond our control, we may have to modify or cancel your stay. We will then offer you an equivalent stay later, depending on availability. If this offer does not satisfy you, the entire amount paid will be refunded to you. No other compensation can be claimed.

Article 10 - No withdrawal: For reservations made by mail, telephone or internet, the tenant does not benefit from the withdrawal period, and this in accordance with Article L121-21-8 of the Consumer Code relating in particular to the provision of accommodation services provided on a date or according to a specific period.

Article 10 - No withdrawal: For reservations made by mail, telephone or internet, the tenant does not benefit from the withdrawal period, in accordance with article L121-21-8 of the Consumer Code relating in particular to hosting services provided on a specific date or at a specific frequency.

Article 11- Cancellation by the tenant: All cancellations must be notified to the owner by registered letter.

a) Cancellation before arrival : the amount of the stay will be refunded to the tenant for any stay cancelled more than 30 days before arrival. For any stay cancelled within 30 days of arrival, interrupted or not used for any reason whatsoever, the full amount of the stay will be retained by Ospaloft. No refund will be made for interrupted stays. Furthermore, if the stay is shortened, the rental price remains the property of the owner.
If the tenant does not show up between the arrival date and the departure date indicated on the contract, the present contract becomes null and void and the owner may dispose of the gîte. The deposit also remains the property of the owner, who will request payment of the balance of the rental.

Article 11 - Cancellation by the tenant: Any cancellation must be notified by registered letter to the owner.
a) cancellation before arrival at the premises: the amount of the stay will be refunded to the tenant for any stay cancelled more than 30 days before arrival. For any stay cancelled within 30 days preceding the arrival date, interrupted or not consumed for any reason whatsoever, the entire amount of the stay will remain with the Ospaloft accommodation. No refund is provided in the event of an interruption of your stay. In addition, if the stay is shortened, the rental price remains with the owner. If the tenant does not appear between the arrival date and the departure date indicated on the contract, this contract becomes void and the owner can dispose of his gîte. The deposit also remains with the owner who will request payment of the balance of the rental.

Article 12 - Cancellation by the owner: The owner will pay the tenant the full amount paid if the cancellation was made by the owner on that date.

Article 12 - Cancellation by the owner: The owner refunds to the tenant the full amount paid if the cancellation had taken place on this date.

Article 13 - Arrival: The tenant must arrive on the day and at the time specified on this contract. In the event of late or delayed arrival, the tenant must notify the owner.

Article 13 - Arrival: The tenant must arrive on the specified day and time mentioned in this contract. In the event of late or delayed arrival, the tenant must notify the owner.

Article 14 - Inventory: An inventory is drawn up jointly and signed by the tenant and the owner or his representative on arrival and departure. This inventory is the only reference in the event of a dispute concerning the state of the premises.
The state of cleanliness of the accommodation on the tenant's arrival must be noted in the inventory of fixtures. The tenant is responsible for cleaning the premises during the rental period and before departure. The amount of any cleaning costs will be calculated and invoiced according to the condition of the property transmitted to the owner of Ospaloft accommodation.

Article 14 - Inventory: An inventory is drawn up jointly and signed by the tenant and the owner or his representative upon arrival and departure from the accommodation. This inventory constitutes the only reference in the event of a dispute concerning the inventory. The state of cleanliness of the accommodation upon the tenant's arrival must be noted in the inventory. Cleaning of the premises is the responsibility of the tenant during the rental period and before departure. The amount of any cleaning fees will be calculated and invoiced according to the condition of the property transmitted to the owner of the Ospaloft accommodation.

Article 15- Security deposit: We require a copy of both sides of all our travellers' identity cards to be sent to our e-mail address [email protected].
As soon as you arrive and in the absence of the bank pre-authorization (deposit) requested from your bank, please provide a deposit cheque for 500 € payable to Ospaloft (or 500 € in cash if you do not have a cheque). After a joint inventory of fixtures has been drawn up, the deposit will be returned, less the cost of restoring the property to its original state if any damage or missing items have been found, or a cleaning fee if the property is not left in a satisfactory state of cleanliness.
In the event of early departure (before the time stated on the present contract) preventing the inventory of fixtures from being drawn up on the day of the tenant's departure, the security deposit will be returned by the owner within a period not exceeding one week.

Article 15 - Security deposit or deposit: We need to receive on our email address [email protected], a double-sided copy of the identity cards of all our travelers. Upon your arrival and failing to obtain the bank pre-authorization (deposit) requested from your bank, provide a deposit check in the amount of €500 payable to Ospaloft (or €500 in cash if you don't have a check). After the contradictory establishment of the exit inventory, this deposit is returned, less the cost of restoring the premises if damage is noted or missing goods or the cleaning fee in the event that the accommodation is not It is not left in a satisfactory state of cleanliness. In the event of early departure (before the time mentioned in this contract) preventing the establishment of the inventory on the same day of the tenant's departure, the security deposit is returned by the owner within a period not exceeding one week.

Article 16 - Use of the premises: The tenant must ensure the peaceful nature of the premises and use them in accordance with their intended purpose.

Article 16 - Use of the premises: The tenant must ensure the peaceful nature of the rental and use it in accordance with the purpose of the premises.

Article 17 - Capacity: The present contract is drawn up for a maximum capacity indicated on the rental contract. If the number of tenants exceeds this capacity, the owner may refuse to accept additional guests. Any modification or breach of the contract will be considered at the customer's initiative.

Article 17 - Capacity: This contract is established for a maximum capacity indicated on the rental contract. If the number of tenants exceeds the accommodation capacity, the owner may refuse the additional people. Any modification or termination of the contract will be considered at the initiative of the customer.

Article 18 - Reception of animals: This contract specifies that animals are not permitted in the accommodation.

Article 18 - Reception of animals: This contract specifies that animals are not allowed in the accommodation.

Article 19 - Insurance: The tenant is responsible for all damage caused by himself. He is required to be insured by a holiday-type insurance contract for these various risks.

Article 19 Insurance: The tenant is responsible for all damage arising from his fault. It is required to be insured by a resort type insurance contract for these different risks.

Article -20 Valuables: it is recommended not to leave valuables in the accommodation.

Article -20 Valuables: it is recommended not to leave valuable objects in the accommodation.

Article - 21 Payment of charges: Charges are included in the rental price.

Article - 21 Payment of charges: Charges are included in the rental price.

Article 22 - "Rental" cleaning
Cleaning is at our expense if your accommodation is returned in the same condition as you received it. In the event of unsatisfactory cleanliness and tidiness, we reserve the right to charge you a cleaning fee corresponding to the size of your accommodation.

Article 22 - "Rental" household Cleaning is our responsibility if your accommodation is returned in the same condition as you received it. In the event of unsatisfactory cleanliness and tidying, we reserve the right to charge you a cleaning fee corresponding to the size of your accommodation.

Article 23 - Complaints and disputes: Any complaint relating to the state of the premises and the state of the description during a rental, must be submitted to the 2 parties by registered mail within 15 days following the stay at the following address: Ospaloft, 121 rue Saint Aubert, 62000 Arras.
The Ospaloft team cannot be held responsible for any technical problems with the leisure facilities (spa and sauna) and no refund will be made.
In the event of a dispute, the courts of Arras shall have sole jurisdiction

Article 23 - Complaints and disputes: Any complaint relating to the inventory of fixtures and the condition of the description during a rental must be submitted to both parties by registered mail within 15 days following the stay at the address following: Ospaloft, 121 rue Saint Aubert, 62000 Arras. In the event of a technical problem with leisure equipment (spa and sauna), the Ospaloft team will not be held responsible and no refund will be made. In the event of a dispute, only the jurisdiction of the Court of Arras is recognized.

Article 24 - WIFI: Wifi is free and secure. For further information, please contact the management.

Article 24 - WIFI: wifi is free and secure. For more information, contact the Management.

Article 25 - Smoking: Smoking is not permitted inside the accommodation.
Arrival time is 6 pm. If you are unable to meet this deadline, please call 06 48 07 98 88 or e-mail [email protected] to let us know your estimated arrival time.

Article 25 - Smoking: Smoking is prohibited inside the accommodation. The desired arrival time is 6 p.m. If you cannot respect this schedule, it is essential to notify in advance at 06 48 07 98 88 or at [email protected] in order to indicate your estimated arrival time.

Before departure: Accommodation must be vacated by 11am at the latest on the day of departure. You are asked to leave the accommodation as clean as possible and to return all equipment to the indicated location.

Before your departure: Accommodation must be vacated by 11 a.m. at the latest on the day of departure. You are asked to leave the area as clean as possible and return the equipment entrusted to the indicated location.